Shipping Policy
At Terraco Woodworks, we're committed to delivering our quality, handcrafted luxury design pieces across the country with diverse delivery options tailored to your location and specific needs. Please keep in mind a 50% deposit is required to begin production on all custom orders. Balances are due before delivery or pick up.
Feel free to reach out to us for any shipping-related queries at 480-702-1286 or hello@terracowoodworks.com. We're here to help you enjoy your new piece from Terraco Woodworks with peace of mind and convenience.
1. Local Delivery
Available across all of Arizona, our local delivery service guarantees a seamless experience. Unlike our other delivery options, we at Terraco Woodworks personally deliver and install your furniture, ensuring a high standard of service from creation to installation.
2. White Glove Delivery
This premium service offers the utmost convenience for national shipments. If available at your location, we will notify you during the design process before checkout, and the full cost will be included in your total purchase price upon your approval
White Glove Delivery involves a third-party logistics company transporting your furniture from our workshop to your location. Not only will they deliver your furniture, but they will also take care of moving it into your home, unpacking it, and performing any necessary assembly, leaving you with a fully installed piece ready for use. Delivery typically takes place 5 to 10 business days after the furniture leaves our workshop.
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For larger projects or installations outside of Arizona, one of our expert designers can travel to your location to supervise the installation process and ensure a perfect setup, working in collaboration with the third-party White Glove Delivery service. This additional level of care ensures your Terraco Woodworks piece is installed just as envisioned.
3. Curbside Freight Shipping
Available to all 48 contiguous states, this shipping option ensures your furniture reaches you safely. After leaving our workshop at Scottsdale, AZ, the items typically transit for 3 to 7 business days before reaching the nearest shipping terminal to your location.
A representative from the freight company will then contact you to arrange a delivery window. Please be prepared to accept your shipment at any point within this window during standard business hours. If you're unable to accept the shipment within the freight company's time frame, storage fees from the shipping company may apply.
As this service is curbside, you will be responsible for moving the furniture into your home and performing any necessary unpackaging and assembly. Upon your request, we will be happy to work with you to find and screen third-party furniture assembly service providers in your location. Either way, due to the substantial weight of our hardwood furniture we recommend arranging assistance in advance, especially for tables exceeding 10 feet in length, as the job will require multiple people.
Please inspect the furniture for any damage caused during transit before signing the delivery slip. If damage is observed, it must be noted on the delivery slip before signing. We can assist with any claims related to transit damage, but this is only possible if the damage is noted prior to signing. Upon signing the delivery slip, Terraco Woodworks is not liable for any discovered damages, but we can still provide compensation to ensure the utmost customer satisfaction.
Keep in mind that it's your responsibility to ensure that the ordered furniture fits within your space, and you will still be responsible for full payment of the product.